Archi Forum

Archi => General Archi Discussion => Topic started by: olerng on November 26, 2015, 08:16:39 AM

Title: Archi fails to start
Post by: olerng on November 26, 2015, 08:16:39 AM
Hi,

recently I have encountered a problem when I try to start Archi. I see the following error message:

"An error has occurred. Se the log file null."

I have tried to uninstall and reinstall Archi several times, but the problem is still there.

Hope someone can help me out here.

Best regards
Ole
Title: Re: Archi fails to start
Post by: Phil Beauvoir on November 26, 2015, 11:27:07 AM
Hi,

it's hard to diagnose the problem without more info.

Archi version? OS version? Did you change your machine's setup? What changed?

Any more info can help!

Phil
Title: Re: Archi fails to start
Post by: olerng on November 26, 2015, 11:54:07 AM
I'm using Windows 8 and the latest version of Archi (3.3). I have not changed anything (if not Windows update has changed something), so it's kind of strange. The error message referred to the log file "null", so I guess there is no log file. But where can i find the log file if there is one?
Title: Re: Archi fails to start
Post by: Phil Beauvoir on November 26, 2015, 11:57:35 AM
Are you using the installer or the zip version of Archi? If the latter, did you install Java or change it?

Does Archi have full read/write access to its data directory? To its own folder? Are you using it on a network?

When you uninstalled, did you clean the install folder?
Title: Re: Archi fails to start
Post by: olerng on November 26, 2015, 12:34:26 PM
When I choose "run as administrator" everything workes fine. I didn't have to do this earlier, so it's kind of strange. But it works anyways. Thanks for your responses.

Best regards
Ole
Title: Re: Archi fails to start
Post by: Phil Beauvoir on November 26, 2015, 14:17:27 PM
Did you install as Administrator? Or do you use the zip version and unzip to location needing admin access?