Archi Forum

Discussion Boards => Archi Development => Topic started by: lehtio on May 30, 2020, 12:40:52 PM

Title: Archi Modeler doesn't start anymore on Windows 10
Post by: lehtio on May 30, 2020, 12:40:52 PM
I have a fresh Windows 10 installation and installed the Archi 64-bit version from the website. Archi won't start at all. It gives only an error message to the log file.

I installed the whole Windows 10 a few times. I also tried to install a different Java version. But nothing seems to help.

Error message is following:
!ENTRY org.eclipse.osgi 4 0 2020-05-30 15:21:12.003
!MESSAGE Application error
!STACK 1
java.lang.UnsatisfiedLinkError: org.eclipse.swt.internal.C.PTR_sizeof()I
at org.eclipse.swt.internal.C.PTR_sizeof(Native Method)
at org.eclipse.swt.internal.C.<clinit>(C.java:22)
at org.eclipse.swt.widgets.Display.<clinit>(Display.java:144)
at org.eclipse.ui.internal.Workbench.createDisplay(Workbench.java:735)
at org.eclipse.ui.PlatformUI.createDisplay(PlatformUI.java:162)
at com.archimatetool.editor.Application.start(Application.java:73)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:137)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:107)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:400)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:660)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:597)
at org.eclipse.equinox.launcher.Main.run(Main.java:1468)
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Jean-Baptiste Sarrodie on May 30, 2020, 12:46:58 PM
Hi,

I tested it also on two different laptop (including one with a fresh windows 10 install) and didn't face any issue.

If you tested only using the installer, please test using the ZIP version.

BTW, which version did you test? 4.6 or 4.7 beta ? Also try the other one depending on your case and tell us what the result are.

Regards,

JB
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Phil Beauvoir on May 30, 2020, 12:47:14 PM
Which version of Archi did you download?

Is your Windows 10 64-bit?

Note - Archi bundles its own Java. Did you remove it?
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: lehtio on May 30, 2020, 13:04:35 PM
Thank you for the fast reply. I really appreciate it
I tried also zip-version, beta, and current stable version. No, I did not remove Archi's Java. The system is the latest Windows 10 64-bit.
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Phil Beauvoir on May 30, 2020, 13:08:28 PM
Do you have Java installed on the system? If so, what version is it?
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Jean-Baptiste Sarrodie on May 30, 2020, 13:11:51 PM
Hi,

Can you provide exact Windows version (screenshot of winver for example) ?

JB
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: lehtio on May 30, 2020, 13:13:56 PM
Windows 10 Pro
Version: 1909
Installed on 28/05/2020
Is Build: 18363.836

Computer Dell Precision 2-in-1
i7-8706G
16GB RAM
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Phil Beauvoir on May 30, 2020, 13:17:03 PM
Delete this folder if it exists:

C:\Users\YourUserName\AppData\Roaming\Archi4\.config
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: lehtio on May 30, 2020, 13:27:01 PM
I have already tried that one also and just tried it again. The next execution of the Archi generates that folder again and gives the same error message in the log file.
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Phil Beauvoir on May 30, 2020, 13:31:48 PM
I don't know what else to suggest. The error indicates that a native DLL cannot be loaded for some reason. Perhaps another program is interfering? Maybe a virus scanner?
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: lehtio on May 30, 2020, 13:35:53 PM
Thank you for your help anyway. I installed whole system again, so it's "fresh" install of the Windows 10.
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Jean-Baptiste Sarrodie on May 30, 2020, 13:47:08 PM
Hi,

I've just checked and I have the exact same version of Windows 10 and also a fresh install (done 2 days ago), but Archi runs flawlessly.

I really don't know what else to suggest, there must be something interfering in a way or another...

JB
Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Phil Beauvoir on May 30, 2020, 13:49:59 PM
If you search on internet for:

java.lang.UnsatisfiedLinkError: org.eclipse.swt.internal.C.PTR_sizeof()

You'll find a few instances. Causes - 64-bit vs 32-bit, virus scanner, AppsSense...

Title: Re: Archi Modeler doesn't start anymore on Windows 10
Post by: Phil Beauvoir on May 30, 2020, 14:29:27 PM
See https://bugs.eclipse.org/bugs/show_bug.cgi?id=550309

It affects the Mac version of Java but could be a clue.

To repeat my question:

Do you have Java installed on the system? If so, what version is it?